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(0161) 478 0512 | 07415 279 471

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Refunds & Returns

Returns Policy

Damaged or defective items

* Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Hempology via phone, post or e-mail before they are returned. Any goods sent back without prior consent from Hempology will be sent back at your cost.

You can contact us via the following methods:


Tel: 0161 478 0512

Mobile: 07415279471

Email:  [email protected]

Post: Returns Department, Hempology, Unit 4B, Ground floor, Afflecks Arcade, Afflecks Palace, 35-39, Oldham Street, Manchester, M1 1JG.

* All returns are the sole responsibility of the customer until they reach Hempology.

* If you would like to return your items for any reason at all, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.

How to return items:

  1. Please include a note that tells us why you are returning the item(s).

  2. Include all parts, accessories, packaging etc. that were sent with the product.

  3. Ensure that products are in the same condition as when they were delivered to you i.e. unused and not tampered with.

  4. All promotional offers, e.g. buy one get one free, must be returned in their entirety.

  5. Please send your items to the following address:- Returns Department, Hempology, Unit 4B, Ground floor, Afflecks Arcade, Afflecks Palace, 35-39, Oldham Street, Manchester, M1 1JG